Support

Last updated 6 September 2026 · Version 0.0.0

I bought coins or gems and did not receive them

Open Settings ‚Üí Restore purchases in the game. This re-checks Google Play for anything that was paid for but not delivered, which covers the usual cause: the app closing or losing connection in the moment between paying and receiving.

If they still do not appear, contact us with your GPA. order number and we will sort it out.

How do I get a refund?

Refunds are handled by Google, not by us. Use Google Play's refund process, which is the fastest route and the only one that can return money to your payment method. If Google declines and you believe the charge was wrong, write to us and we will look at it.

I lost my progress

Progress is currently saved on your device only — there is no cloud save yet. It is lost if you uninstall the game, clear its data, or switch to a new phone. We know this is a real limitation and cloud saving is planned.

Purchases are a separate matter: anything bought with real money can be restored on the same Google account through Settings ‚Üí Restore purchases.

The tilt controls feel wrong

Open Settings ‚Üí Controls. You can switch between tap and tilt steering, adjust sensitivity, and invert the tilt direction if your device steers the wrong way.

The game makes me feel motion sick

Settings ‚Üí Reduce motion slows the drifting background elements and lowers their contrast. You can also turn off vibration in the same screen.

Is there any advertising?

No. Goup Jump contains no advertising of any kind and none is planned. There is no ad SDK in the app, which is also why the game requests so few permissions.

Reporting a bug

Bug reports are welcome at the address above. What helps most: what you were doing, what happened, what you expected, and roughly how far up you were.